1. Information Express Plus Collects From Users
A. Information You Provide Directly to Us
Sign Up and Profile Information. When you sign up and/or place an order through Express Plus as a Customer, you provide us with information, including, but not limited to your name, email address, physical address, and phone number. If you sign up using your Facebook account, we receive information including your name and email address. After registration, Customers can add multiple delivery addresses to their profile. You may be required to provide us with a photograph. Order Information.
When you place an order, we collect information related to the order, which may include items purchased, special instructions, date and time of order, and subtotal.
Active and Prospective Couriers
Sign Up and Profile Information. When you sign up to become a Courier, you may provide us with certain information, including, but not limited to your legal name, date of birth, email address, physical address, phone number, photo, vehicle information, and car insurance information. We share this information with third-party providers who initiate background check reports on you. Additional information about the third parties who run the background checks is provided in Section C below. We may also collect information from you after sign up as is necessary to effectively operate the Platform.
Merchants and Partners
Profile Information. A Merchant who signs up for our Platform or a Partner who utilizes our Platform provides us with certain information, including, but not limited to contact name, phone number, email address, physical address, hours, and product information, including product details and price.
Payment Information. We may receive Merchants’ bank account information to provide payment as well as any other information necessary to set up payment.
Feedback. Customers and Couriers may be able to rate and review each other at the end of every delivery. Customers may be able to see a Courier’s aggregate ratings during a delivery. After a delivery, we may share feedback or comments that Customers provide with Couriers and/or Merchants, but we will not identify the Customer. If you are a Customer and do not want a Courier to know you provided certain feedback or comments, please do not include identifying information in that feedback or those comments. We may also share with Couriers their aggregate ratings. Customers may also provide us information and feedback related to your experience on the Platform, including, but not limited to order reviews, merchant reviews and merchant ratings.
B. Information We Collect Automatically Through Your Use of the Platform
Referrals. You may be able to refer Express Plus to friends and other contacts. To help you do this, we may request and you can grant us access to your mobile device address book. You can then direct us to send referral text messages or referral emails to contacts you select in your address book. We will use the data from your address book only to process your referral. By sending a referral, you also consent to Express Plus sending your public profile image to the contacts you select to receive a referral link. By choosing a to invite a friend you represent that you have received the friend’s consent to provide his or her name and email address with Express Plus. Express Plus will use that information to send an email inviting him or her to visit the Platform and will store that information to track the success of the referral program. Express Plus may also send marketing emails.
Express Plus users may not send, publish, or share any false, misleading, or deceptive communications in connection with participation in the referral program. These actions may violate various federal state and/or international laws, including, but not limited to, the regulations and policies of the Federal Trade Commission. In addition, Express Plus users may not send any referral emails, text messages, or other communications to children under the age of 13.
If you are referred to Express Plus through one of our referral programs, or if someone attempts to refer you, Express Plus may share your name, whether you already signed up for Express Plus, whether you are a new customer, and whether you have placed a qualifying order with the Express Plus with the person(s) who referred you.
C. Personal Information from Publicly - available Sources and Third Parties
Information We Receive From Partners. If you make a purchase through one of our Partners that offers delivery with Express Plus, we receive information about your purchase, including your name, phone number, the product you purchased, and the delivery location. Background Information on Couriers. Express Plus works with third-party providers to perform driving record and criminal background checks on Prospective Couriers and active Couriers, and in some instances these third parties provide Prospective Couriers and active Couriers’ records to Express Plus as part of the background check process.
Information From Affiliates and Non-Affiliated Third Parties. We may collect information about you or others through Express Plus affiliates or through non-affiliated third parties. For example, you may be able to access the Platform through a social networking account, such as Facebook. If you access the Platform through your Facebook account, you may allow us to have access to certain information in your Facebook profile. This may include your name, profile picture, gender, networks, and/or email address and other information you allow to be imported from Facebook, which is controlled in your Facebook privacy settings.
2. How We Use The Information We Collect From Users
● Facilitate transactions, deliveries, and payments.
● Analyze how you use our Platform.
● Track and share progress of deliveries and orders.
● Notify you about progress of deliveries and orders.
B. Communications. Express Plus uses the data we collect to communicate with you, either directly or through one of our service providers, including for marketing and promotional purposes, and to respond to any issues that may arise during deliveries
C. Conduct research and development. Express Plus may use the data we collect for testing, analysis, product development, and machine learning to improve a user’s experience on the Platform.
D. Security and safety. We use the information we collect to help maintain the safety, security, and integrity of our services, third parties, and Users. This includes using data to:
● Finding and preventing fraud.
● Protecting Users and the Express Plus business.
● Providing account and network security.
E. Maintain legal and regulatory compliance. Express Plus may use the information we collect to maintain legal and regulatory compliance. This includes using data to:
● Resolve disputes, to enforce any legal terms that govern your use of the Platform.
● Pay our taxes or fulfill our business obligations.
● Respond to requests by regulators, government entities, and official inquiries.
F. Express Plus business purposes. We may aggregate and/or de-identify information collected through the Platform. We may use de-identified or aggregated data for any purpose, including without limitation for research and marketing purposes and may also share such data with any third parties, including without limitation, advertisers, promotional partners, sponsors, event promoters, and/or others.
3. How Express Plus Shares Information It Collects From Users
A. Sharing between Customers and Couriers
To facilitate delivery of orders, Couriers and Customers may have access to certain information about each other. When Couriers are offered delivery opportunities, they may be able to see the Customer’s delivery location. Once a Courier accepts a delivery request from a Customer, the Customer may see the Courier’s first name and last initial, photo, aggregate rating, real-time location (which may reveal locations of other Customer to whom a Courier is providing a delivery), and/or other information to identify the Courier, including, but not limited to the Courier’s license plate, and color, make, and model of vehicle. Couriers may see the Customer’s first name and last initial, and the Customer’s delivery address and/or real-time location. Express Plus allows Customers and Couriers are able to call and text each other. Customer and Courier phone numbers are masked and, only in rare instances, may they be able to see the other’s phone number. As described above, Customers are able to see a Courier’s aggregate ratings during a delivery. After a delivery, we may share feedback or comments that a Customer provides with a Courier, but we will not identify the Customer. If you are a Customer and do not want a Courier to know you provided certain feedback or comments, please do not include identifying information in that feedback or those comments. We may also share with Couriers their aggregate ratings.
B. Sharing between Couriers and Merchants
C. Sharing between Customers and Merchants
D. Service Providers
We share your information with service providers that perform services on our behalf, including all of the uses described in this Section 3. Some examples of service providers are third parties we use for payment processing, advertising, marketing, and analytics.
E. Other Sharing
We may share your information with third parties in the following cases:
● Where disclosure is required or appropriate in order to comply with laws, regulations, legal process, or an agency or governmental request;
● With law enforcement officials, government authorities, or third parties, if we think doing so is necessary to protect the rights, property, or safety of Express Plus, our Users, or the public;
● To protect the security or integrity of our Platform;
● To enforce our agreements, policies, and Terms of Service;
● To respond to an emergency which we believe in good faith requires us to
disclose information to assist in preventing the death or serious bodily injury of any person;
● To investigate and defend ourselves or others against any third-party claims or allegations;
● To provide information about the use of our Platform to Couriers, Merchants, Partners, or potential business partners in aggregated or de-identified form that cannot reasonably be used to identify you;
● While negotiating or in relation to a business transaction, such as a merger, sale of assets, or bankruptcy;
● Whenever you consent to the sharing, including without limitation when you use the social features of the Platform to (1) review, rate, and/or provide feedback on Merchants which will be available for viewing by other Users; (2) share the orders you’ve placed through the Platform with other Users, including, but not limited to designated favorite orders; and/or (3) share your favorite items/Merchants or lists of items/Merchants with other Users; and
● When you share certain information related to orders with other Users or non-Users, including, but not limited to (a) your cart; (b) the fees associated with your Order (e.g. to split payment with others); (c) the estimated time of delivery and progress of your Order; and/or (d) order destination.
4. Online Analytics & Interest-Based Advertising
5. Social Media Usage
You may also have the option of posting your activities on our Platform and other content to a Social Network when you access content through our Platform. For example, you may post to Facebook that you placed an order with Express Plus. Keep in mind that your usage of Social Network features is governed by applicable Social Networks and not by Express Plus, and may be visible or accessible to the public.
6. Your Choices
Profile Information. You can update your profile information through your profile settings. If you need to change the email address associated with your account, please contact us via our e-mail.
Location Information. While you can prevent your device from sharing location information at any time through your device’s operating system settings, Customer and Courier location is core to our Platform and without it, you may not be able to
successfully use our Platform.
Email Subscriptions. You can always unsubscribe from our promotional emails via the link provided in the emails. Even if you opt out from receiving promotional messages from us, you will continue to receive administrative messages from us.
Account Deletion. If you would like to delete your Express Plus account, please contact us through our e-mail firstname.lastname@example.org with your request. If you choose to delete your account, we will delete it for you, but may retain certain information to collect any fees owed, resolve disputes, troubleshoot problems, analyze usage of the Platform, assist with any investigations, prevent fraud, enforce our Terms of Service, or take other actions as required or permitted by law and/or regulations.
7. Third-Party Links
8. Data Security
We are committed to protecting your information. We use administrative, logical, physical and managerial measures to safeguard your personal information against loss, theft and unauthorized access, use and modification. Unfortunately, no security measures can be 100% secure, so we cannot guarantee the security of Users’ data. While we do our best to protect your information, you are also responsible for protecting your information by, for example, protecting your account credentials. If you have any reason to believe that your account has been compromised, please notify us immediately through our e-mail email@example.com.
9. Children’s Privacy
Express Plus is not directed to children, and we do not knowingly collect personal information from children under 13. If you believe that a child under the age of 13 has given us personal information, please contact us via our Help Center.
10. Consent to Transfer
11. Nevada Residents
Under Nevada law, certain Nevada consumers may opt out of the sale of “personally identifiable information” for monetary consideration to a person for that person to license or sell such information to additional persons. “Personally identifiable information” includes first and last name, address, email address, phone number, Social Security Number, or an identifier that allows a specific person to be contacted either physically or online.
We do not engage in such activity; however, if you are a Nevada resident who has purchased or leased goods or services from us, you may submit a request to opt out of any potential future sales under Nevada law by filling out a form you can request. Please note we will take reasonable steps to verify your identity and the authenticity of the request. Once verified, we will maintain your request in the event our practices change.
13. Contact Information